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Customers

Customer support

This page explains the current support route for people using Orchords products. Product availability can change by market, account type, and operational readiness, so this page avoids launch promises and points users to the current product or contact path.

Current availability

thewam.app and Orchords Security Scan may be publicly reachable while features continue to change. MissionControl access is limited to authorised users and operational testing unless a public offer is stated on the relevant product page. For current public updates, check the News & Media page.

Support route

For now, use the contact form for product support, account help, bug reports, privacy requests, security disclosures, or general customer enquiries. Choose the closest category so we can route it correctly.

Press, partnerships, and other enquiries

For non-support enquiries, use the contact form and choose the closest category, such as Press & media, Partnerships & integrations, or General enquiry.